Plenotrac

Privacy Policy

Last updated: January 2026

1. Information We Collect

We collect the following information:

  • Account information: Name, email address, password (encrypted)
  • Learning data: Course progress, quiz attempts, CPD hours earned
  • Payment information: Processed securely by Stripe; we do not store card details
  • Usage data: Pages visited, features used, browser information

2. How We Use Your Information

  • Provide access to CPD courses and track your progress
  • Issue and verify CPD certificates
  • Process payments and manage subscriptions
  • Send important service updates and notifications
  • Improve our courses and platform

3. CPD Records and Certificates

Your CPD records and certificates are retained for verification purposes. Certificate verification is available via QR code to authorized parties (e.g., employers, professional bodies) who have the certificate code.

4. Data Sharing

We share data only with:

  • Payment processors: Stripe for secure payment processing
  • Certificate verification: Limited data visible to those verifying certificates
  • Legal requirements: If required by law

We do not sell your personal data to third parties.

5. Data Security

We use industry-standard security measures including encrypted connections (HTTPS), secure password hashing, and regular security reviews. Payment processing is handled by PCI-compliant providers.

6. Your Rights

You have the right to:

  • Access your personal data
  • Correct inaccurate data
  • Request deletion of your data (subject to legal retention requirements)
  • Export your CPD records
  • Withdraw consent for marketing communications

7. Cookies

We use essential cookies for authentication and session management. We do not use advertising cookies or share cookie data with third parties.

8. Data Retention

Account data is retained while your account is active. CPD records and certificates are retained for 7 years after completion for verification purposes. You may request earlier deletion, but this may affect certificate verification.

9. Contact

For privacy-related questions or to exercise your rights, contact privacy@plenotrac.com.